Transverse Troubleshooting Articles
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Communication Loss to Controller — Troubleshoot the error message "Unable to retrieve information from the controller. Ensure you have a valid connection to the controller and try again."
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MCU resets and controller communication loss — Intermittent communication loss to controller AND MCU resets with the following symptoms:
On the software- there will be an error stating "unable to retrieve information from controller ensure you have a valid connection and try again"
On the MCU- the display will always go back to the Board Monitor screen
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SQL Server Express not installing error code -2067922934 — SQL Server Express failed to install, the error log indicates error code -2067922934. This is typically caused when the user does not have administrative rights to the PC or the PC is on a domain and the Group Policy is preventing the installation.